General Terms and Conditions

Friends Collective is a Swiss online shop for collectible cards, TCG products and related accessories. The provider is Maria Veiga, trading as Friends Collective, Habsburgstrasse 31, 8037 Zurich, Switzerland. Contact: info@friends-collective.site.

These terms apply to new contracts concluded through friends-collective.site, the Shop, preorder pages and individually agreed orders and payment links. Contracts already concluded remain governed by the terms agreed when they were concluded.

Delivery is available to the countries offered at checkout or by individual agreement. Mandatory statutory rights at the applicable consumer forum remain unaffected.

The range includes collectible card products and accessories, as well as preorders identified as such. The product type, language, edition, quantity and condition are stated in the relevant offer.

A display and a case are different sales units. The unit and number of items stated for the offered product are decisive.

Known packaging damage, opened goods or other deviations are described in the relevant offer. A seal alone is not an additional assurance of a particular grading or collector value. Described characteristics and statutory rights relating to defects remain decisive.

For preorders, images and manufacturer information may be provisional. Material changes to the ordered edition will be communicated, and a different product will not be substituted without consent.

Before completing an order, products, quantities, delivery address, payment method and the total amount can be reviewed. An item in the cart is not yet a binding reservation.

By completing the order process, the customer submits a binding order. Friends Collective accepts it with the order confirmation. For card payments through Stripe, successful payment is a prerequisite for the order confirmation; an abandoned payment process is not a successfully completed order.

For bank transfers and manually confirmed TWINT payments, order confirmation and payment confirmation are separate. A confirmed order may therefore be shown as unpaid until receipt of payment has been checked.

Individually entered orders are based on the customer's consent to the specific offer. Internal entry by Friends Collective alone does not replace this consent. Agreed special prices and payment deadlines are recorded in the relevant confirmation.

Sales prices are displayed in Swiss francs. The agreed total, including the stated shipping costs and applicable charges, is decisive. Subsequent market price changes do not change the price of an already confirmed order.

Available payment methods are shown at checkout. Card payments and offered wallets are processed through Stripe. Bank transfers and direct TWINT payments are confirmed as paid after receipt of payment has been checked. A TWINT payment already made must not be made again.

Bank transfers and manually confirmed TWINT payments are generally due within 48 hours. If payment is outstanding, a payment reminder follows with an additional grace period of 24 hours. If this period expires without payment, the unpaid order is cancelled and the reserved quantity is released. Individually agreed payment deadlines that have been expressly confirmed take precedence.

Anyone who has already paid but receives a reminder should contact Friends Collective with the order reference and proof of payment so that the payment can be allocated.

For regular Shop orders, processing generally takes 3–5 business days from confirmed receipt of payment until handover to the shipping carrier. Section 6 additionally applies to preorders.

For delivery addresses in Switzerland and Liechtenstein, shipping is free from CHF 300 in product value after discounts and is automatically sent by Priority registered shipping. Below this threshold, the shipping method selected at checkout and the costs shown there apply.

Subsequent transit time depends on the shipping method, carrier and destination country. Processing time is not the same as transit time. For other offered delivery countries, the shipping terms shown at checkout apply.

Agreed partial deliveries and any additional shipping costs are agreed with the customer before purchase or separately. Additional costs that have not been agreed will not be imposed unilaterally afterwards.

Preorders are advance orders for products with a future release or an announced delivery wave. Payment is made before shipping according to the payment terms agreed at the time of ordering.

A release date refers to the announced publication date, not automatically the shipping or delivery date. Stated estimated dates may change due to the manufacturer, distributor, allocation, import or logistics. Dates expressly agreed as binding remain unaffected.

For preorders, the regular processing time of 3–5 business days begins once the goods from the agreed delivery wave have arrived at Friends Collective and payment has been confirmed. Material known changes to dates will be communicated. Statutory rights in the event of delayed delivery remain in place.

An order is assigned to the confirmed delivery wave. A new sales wave does not automatically change the previously agreed assignment. Orders with different delivery dates may have several separate delivery progress records.

Order confirmations and status information are provided by email. Please also check your spam folder. My Account or the personal Vault supplement this information; statutory claims do not depend on whether a link has been opened.

Available quantities may be limited. If a supply disruption or incorrect availability information becomes known later, Friends Collective will provide information about the affected order and the next steps.

If a confirmed order or part of it definitively cannot be delivered, the amount paid for it, including any associated shipping costs not incurred, will be refunded. A replacement product, a different delivery wave or a voucher may replace the agreed performance or refund only with consent.

Marking a product as sold out does not automatically cancel an already confirmed order. Statutory claims remain unaffected.

The Shop is accessible with the free Friends level. Best Friends offers 2% Friends Credit on eligible, completed purchases and prioritised support. Best Buddies offers 5% Friends Credit and the highest support priority.

A subscription does not guarantee particular products or quantities. Earlier sales access or an exclusive sales area is not part of the benefits described here.

The terms displayed when the relevant subscription is concluded govern its price, billing interval, duration and cancellation. Subscription payments are processed through Stripe. These terms do not retrospectively change existing subscription agreements.

Friends Credit is a bonus for eligible, completed and non-cancelled purchases. It is not awarded on shipping costs or expressly excluded offers and does not confer a right to a cash payout.

Redemption is subject to the conditions communicated for the credit or the issued voucher. Account-bound vouchers can only be redeemed through the associated customer account. Single-use vouchers that have already been redeemed cannot be used again.

Any expiry dates and combination restrictions must be apparent with the relevant benefit. Vouchers purchased for payment and refunds owed by law are not automatically subject to the same restrictions as voluntary bonus credits. Mandatory rights remain unaffected.

For online purchases governed exclusively by Swiss law, there is generally no general statutory right of withdrawal. Voluntary cancellation or a return requires an express agreement with Friends Collective. Mandatory withdrawal and other consumer rights under applicable foreign law are reserved.

A return because an item is not liked must be distinguished from a complaint concerning a defect. Statutory warranty rights apply to justified defects. Neither the designation as a preorder or collector product nor a seal excludes these rights across the board.

Please inspect the goods upon receipt and report transport damage, missing items or visible defects as promptly as possible, quoting the order reference. Photos of the goods and packaging help clarify the matter. Returns are coordinated with Friends Collective; mandatory statutory rights remain unaffected.

Friends Collective is liable for direct damage arising from intentional or grossly negligent conduct. Mandatory statutory liability and the statutory rights relating to defects reserved in these terms remain unaffected.

Liability for indirect damage, lost profits and fluctuations in collector value is excluded only to the extent permitted by law. No particular future market or resale value is guaranteed.

Swiss law applies, subject to mandatory consumer protection provisions applicable in the specific case.

The place of jurisdiction is Zurich, insofar as such an agreement is permissible. Mandatory places of jurisdiction, in particular legally protected consumer forums, remain in place.

If any provision is invalid, the remaining provisions remain valid. Individually agreed terms for the specific order are reserved.